Our customer service commitment
We aim to provide the highest level of service to you, our customers, in everything we do. This means providing an appropriate range of quality services to every sector of the community in a timely fashion and spending your ratepayer money in an efficient and cost-effective manner.
In every aspect of our organisation and in all our processes, we aim to do our best for the community as a whole.
Whether we are delivering services, maintaining Council assets, or building new ones, we will apply high standards of care. We aim to abide by all relevant standards, work with due diligence, undertake careful quality control, and try to minimise negative impacts on members of the community.
The Customer Service Charter
The Huon Valley Council Customer Service Charter outlines our commitment to providing excellent levels of customer service. It describes our responsibilities, our vision for the future and our determination to always act in the community’s best interests. We explain the different ways you can contact us, and how and when we will respond.